Q: Do I have to have Professional Sew Ware… 2.00a to download designs into my QUANTUM XL-6000? It already has a nine pin port, can…t I just hook it directly to my computer? A: There is a conversion program that will allow direct linkage from the computer to the sewing machine through a null modem serial cable. Check with you local dealer. Q: I bought a new computer with Windows XP and now my Professional Sew Ware… 1.1 won…t work. Why? A: A patch is available to correct the compatibility issue with PSW 1.1 & 1.0 and the newest versions of Windows. Click here to download: Windows Compatibility patch for PSW. Q: I have a 64 MB Smart Media card and I have filled it up. When I put my card in the QUANTUM XL-6000 it won…t read the designs. I can see them in the software so I know they are there. Why can…t I pull them into my machine? A: Unfortunately the QUANTUM XL-6000 RAM memory is limited. So it is only able to pull up design cards that are approximately 7 pages. This number will vary depending on the size of the designs that are written to the card. If you have written a lot of small designs to a card, you will probably be able to get a lot more designs on the card. Conversely if you…ve written large designs, you will get less to a card. Q: I…ve been using my Professional Sew Ware… 2.00a and now it won…t open. I have everything plugged in correctly but there are no lights on my converter box. Why? A: It sounds like you have a blown fuse in the box. This can happen through power surges and various other reasons. Take the box to your nearest Singer dealer and have him replace the fuse. Q: I…ve installed my Professional Sew Ware… 2.00a to my computer but it won…t open. I know the port works because I connect my Palm Pilot to it. Can you explain this? A: Uninstall both programs. Reinstall only the Professional Sew Ware… 2.00a and see if it will work. In my experience, the PSW doesn…t want to share a port with another program. Perhaps there is another port that you can use with your Palm Pilot. Q: My computer only has USB ports. Can you recommend a USB to nine pin cable that will work with the Professional Sew Ware… 2.00a? A: A USB-to-Serial Converter is available. The SINGER part number is 270 10U1-06101. Q: Where can I download the latest PSW patches and upgrades? A: You will find all downloads for Professional Sew Ware… at the PSW support site (www.psw-support.com) Q: Will Singer provide free designs to download from their Web site? A: Singer is currently featuring free design downloads on their website with accompanying project ideas.